Adriana shared her experience on social media, emphasizing that she was not writing out of anger, but out of a need to inform and educate
Adriana Katić planned to travel by bus from Rijeka to Zagreb on Saturday. She duly purchased a ticket, but at the bus station she was met with an unpleasant situation – the driver did not allow her to board the bus because she was accompanied by a guide dog.
– I was not allowed to board with my guide dog, with the explanation that they do not transport animals. I explained to the driver that there is a law under which I absolutely have the right to use all public transport with a working dog. I also showed him Fanto’s identification card, but the gentleman said that it was out of the question and that he did not want to have problems because of me – Adriana Katić recounted.
The incident occurred on the Rijeka–Zagreb bus route, booked through the FlixBus platform, while the transport was operated by the company Slavonija Bus d.o.o. According to Katić, the driver, unfamiliar with the legal regulations, contacted a superior by phone, who instructed him to deny boarding because ‘they do not transport animals’, despite the passenger having presented a valid guide dog ID and explained the legal framework.
She was allowed onto the bus only after the police arrived, whom she was forced to call in order to exercise her legally guaranteed right. The police then confirmed what the law clearly stipulates – a guide dog is not a pet, and a person with a disability has the right to free access to all forms of public transport.
– This was the first time since I got my guide dog, Fanto, that I had to call the police – Katić emphasized.
She shared her experience on social media, stressing that she was not posting out of anger, but out of a need to inform and educate.
She stated that ignorance of the law must not be a reason for denying fundamental rights, and that it is particularly concerning when supervisors make decisions that are in direct contradiction with existing regulations.
She added that no one should be forced to exercise their legally guaranteed rights with police intervention, and she called on transport providers, employers, and responsible persons to educate their employees, because such situations, as she noted, are not misunderstandings but a serious problem.
The Act on Transport Concessions clearly defines public transport as transport available to all users under the same conditions, and includes transport by train, tram, bus, taxi, ship, airplane, and other means of transport. The same law stipulates that users of assistance dogs have the right of access to and presence in public spaces, the right to use public transport without paying a fare for the assistance dog, and the right to remain in areas designated for passengers.
Following this incident, as she herself pointed out in comments under her post, Adriana Katić is entitled to financial compensation. According to the misdemeanor provisions of the Act, obstructing the use of public transport by an assistance dog user carries a fine ranging from €663 to €2,654, previously €5,000 to 20,000 kuna, for legal entities that violate the law through such conduct.
The case of Adriana Katić has once again highlighted the serious problem of lack of knowledge of the law and insufficient education, as well as the necessity of consistent respect for the rights of persons with disabilities as a legal obligation and a fundamental standard of a civilized society.
People with disabilities often have significantly greater electricity needs than other citizens across the European Union
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Energy poverty is affecting a growing number of households across the European Union, and recent research shows that it has a disproportionate impact on people with disabilities. The reasons for this disparity are numerous and extend well beyond financial hardship alone.
People with disabilities generally have higher electricity needs because many rely on medical equipment and assistive devices. They also tend to consume more energy for heating and cooling their homes, particularly people with physical disabilities whose health and well-being often depend on maintaining stable indoor temperatures.
To help address the growing problem of energy poverty, the European Network on Independent Living (ENIL), together with partners in the ASSERT project, has launched an online learning platform for professionals working with households affected by energy poverty.
The ASSERT platform has been developed primarily for organisations representing people with disabilities, social workers, energy advisers, healthcare professionals and other specialists who need additional knowledge and practical skills to tackle energy poverty more effectively.
In addition to professional training, the platform provides people with disabilities with practical advice and guidance on avoiding energy poverty, managing household energy costs and making more efficient use of energy systems.
More information is available on the ASSERT website at assert.aisforacademy.eu. Registration is free and open to organisations and professionals interested in strengthening the capacity of people with disabilities to respond more effectively to energy poverty.
ASSERT is a relatively new European project funded through the LIFE Programme. Over the past year and a half, it has been working to ensure that people with disabilities are not left behind in Europe’s transition to clean energy. The project currently operates in five European Union member states—Cyprus, France, Greece, Italy and Spain—and brings together experts from a wide range of fields, including disability rights and energy efficiency.
Global beauty retailer Sephora has introduced a ‘Quiet Hours’ programme across its stores worldwide, aiming to create a more comfortable and accessible shopping experience for neurodivergent people and anyone who prefers a calmer retail environment
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The initiative is the first global programme of its kind in the beauty retail sector. During designated Quiet Hours, stores will lower the volume of in-store music, adjust digital displays to reduce visual stimulation and, where possible, minimise the presence of strong fragrances. At selected locations, customers will also have access to additional options, such as mobile checkout, making the shopping experience simpler and less stressful.
The programme was developed in partnership with Open Inclusion and Purposeful Futures, with direct input from neurodivergent customers and employees whose experiences helped shape the initiative.
Before its global rollout, Sephora tested the programme in 32 stores across eight markets. The pilot project found that the majority of neurodivergent customers believed Quiet Hours significantly improved their shopping experience. In addition, 90% of all surveyed customers said the initiative made stores more inclusive and welcoming for everyone.
Experts involved in developing the programme note that people with autism, ADHD and other sensory issues often find shopping centres highly challenging environments because of loud music, bright lighting, strong fragrances and large crowds. Even relatively small adjustments, they say, can substantially reduce sensory overload and make shopping a more comfortable and independent experience.
The initiative has also received positive feedback from employees, who report that the calmer environment enables better communication with customers and reduces stress throughout the working day.
By introducing Quiet Hours, Sephora joins a growing number of major retailers offering sensory-friendly shopping periods. Similar initiatives have been adopted in recent years by supermarkets, department stores and cinemas, reflecting a broader understanding that accessibility is not only about removing physical barriers but also about creating environments where people with sensory sensitivities can feel safe, comfortable and included.
Sephora says Quiet Hours represent just one step towards creating a more inclusive shopping experience and has pledged to continue working with the neurodivergent community to develop solutions that meet the needs of an even wider range of customers.
Without young people with disabilities in newsrooms, government ministries and national parliaments, the slogan “Nothing About Us Without Us” remains just that—a slogan, a decorative phrase displayed on banners at disability rights marches.
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Consider for yourself to what extent young people with disabilities in the European Union truly enjoy their rights, and whether those rights are fully realised or remain largely declarative—a polished façade of the welfare state with deep cracks beneath the surface.
One answer to these questions can be found in a survey conducted last year by the Youth Committee of the European Disability Forum (EDF). The survey gathered responses from 183 young people with disabilities across all EU member states. Its findings were published in the EDF manifesto on the everyday lives of young people with disabilities, entitled The Right to Shape Our Future.
The survey results should serve as a wake-up call for decision-makers across the European Union. Respondents expressed dissatisfaction with every major aspect of social life. Overall, young people with disabilities said they do not enjoy the right to live in a fair and accessible society. They also reported that their opportunities to shape their own futures and participate in decisions affecting their lives are significantly restricted.
When it comes to influencing society, respondents said that the media either ignore their lives and rights altogether or portray them through stereotypes. Even when useful information is available, it is often presented in formats that remain inaccessible to people with disabilities.
Without young people with disabilities working in media organisations, government ministries and national parliaments, the slogan “Nothing About Us Without Us” risks remaining exactly that—a slogan, a symbolic message carried on banners rather than reflected in public policy and everyday decision-making.
Young respondents were equally critical when asked about accessibility, which the manifesto describes as little more than “a decent proposal” rather than a lived reality.
“People with disabilities face a ‘disability tax’—they pay more for housing, transport and healthcare while navigating a world that was not designed with them in mind. From inaccessible bus stops to cafés that cannot be entered, the built environment continues to undermine independence. True equality requires infrastructure that anticipates diversity rather than treating it as an afterthought,” the manifesto states.
For many young people with disabilities, the right to shape their own future is further limited by segregated education systems that prevent them from reaching their full potential. This, the manifesto argues, contributes to a “poverty trap.”
By the time they complete their education, many are not adequately prepared to compete in the labour market, while the jobs they do obtain often provide only enough income to meet their basic needs.
At the same time, earning an income can result in the loss of essential social support, effectively penalising ambition and trapping many young people with disabilities in poverty, the EDF manifesto concludes.
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