Disability digest
European Parliament Updates Air Passenger Rights
A faster and simpler compensation process for flight disruptions, guaranteed adjacent seating for parents and children, and hand luggage included in the ticket price are among the new rules approved by the European Parliament
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On Tuesday, Members of the European Parliament adopted the revised air passenger rights rules by 646 votes to 12, with three abstentions, following an agreement reached with the Council through the Conciliation Committee. The legislation updates the passenger rights framework that has been in force since 2004 and aims to ensure appropriate protection for travellers in cases of disruption, such as denied boarding, flight delays and cancellations.
“We have good news for everyone who flies. We worked hard to ensure that passengers do not lose the rights they already have, while at the same time providing stronger protection for families, people with reduced mobility and others who need it most,” said Virginijus Sinkevičius, Vice-Chair of the European Parliament’s Committee on Transport and Tourism and a member of the Greens/EFA group from Lithuania.
Preserving Existing Rights
MEPs successfully safeguarded passengers’ key right to compensation or rerouting when a flight is cancelled. Travellers will also continue to be entitled to compensation for delays exceeding three hours, cancellations occurring within 14 days of departure, and denied boarding.
Compensation levels remain unchanged and continue to depend on flight distance: €250 for journeys of up to 1,500 kilometres, €400 for flights within the EU exceeding 1,500 kilometres and for other flights between 1,500 and 3,500 kilometres, and €600 for longer journeys. Airlines will be allowed to reduce compensation by 50% on the longest routes if they offer rerouting to the final destination following the disruption or if the arrival delay does not exceed four hours.
Airlines will also be exempt from paying compensation when delays or cancellations result from extraordinary circumstances beyond their control. The revised rules include a non-exhaustive list of such circumstances, including natural disasters, war, severe weather, disruptive passenger behaviour, and strikes involving airport service providers, air navigation services or ground handling companies.
Regardless of the cause of the disruption, airlines will remain obliged to assist passengers while they wait. This includes refreshments every two hours, a meal after three hours, and, in the case of longer delays caused by circumstances beyond the airline’s control, accommodation for up to three nights.
Faster and Simpler Compensation Claims
MEPs insisted that the compensation process should become faster and more straightforward. Passengers who choose financial compensation instead of rerouting will receive it automatically. Travellers affected by disruptions will also receive clear instructions on how to submit a compensation claim within four days of completing their journey.
In addition, passengers will not be required to create an online account or download a dedicated mobile application in order to receive this information.
Passengers will have nine months to submit a compensation claim, while airlines will have 30 days either to pay compensation or explain why extraordinary circumstances apply and inform passengers of the complaints procedure.
New Passenger Rights
Passengers travelling on return tickets will be able to use the return leg even if they did not use the outbound flight, without incurring additional charges.
The new rules also establish the right to bring a personal item, such as a small bag or backpack, on board free of charge. To improve price transparency and comparability, airlines, ticket intermediaries and flight comparison websites will be required to display fares that include cabin baggage at the beginning of the booking process. Airlines may still offer lower fares to passengers who choose to travel without cabin baggage.
Passengers will no longer be charged for correcting spelling mistakes in their names or for using a boarding pass they have printed themselves after checking in.
MEPs also secured passengers’ right to receive a digital boarding pass automatically after check-in, without having to submit an additional request or create an online account or use a dedicated application. Furthermore, passengers may not be denied boarding for presenting their own printed copy of a digitally issued boarding pass.
Better Protection for Vulnerable Passengers
The revised rules strengthen protections for passengers with disabilities and passengers with reduced mobility. They will be entitled to compensation, rerouting and assistance if they miss a flight because airport service providers failed to ensure their timely arrival at the boarding gate.
The legislation also ensures that families travelling with children will not be separated during flights. Airlines will be required to seat an accompanying adult next to a child under the age of 14 at no additional cost. The same right will apply to passengers with disabilities, passengers with reduced mobility and pregnant women.
“Today’s vote is a victory for both passengers and European aviation. After more than 13 years of deadlock, we are finally replacing uncertainty with clear rules, stronger rights and greater confidence. Passenger rights take off with travellers—they do not remain grounded,” said rapporteur Andrey Novakov (EPP, Bulgaria).
Source: European Parliament Liaison Office in Croatia
Disability digest
ENERGY POVERTY Supporting People With Disabilities
People with disabilities often have significantly greater electricity needs than other citizens across the European Union
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Energy poverty is affecting a growing number of households across the European Union, and recent research shows that it has a disproportionate impact on people with disabilities. The reasons for this disparity are numerous and extend well beyond financial hardship alone.
People with disabilities generally have higher electricity needs because many rely on medical equipment and assistive devices. They also tend to consume more energy for heating and cooling their homes, particularly people with physical disabilities whose health and well-being often depend on maintaining stable indoor temperatures.
To help address the growing problem of energy poverty, the European Network on Independent Living (ENIL), together with partners in the ASSERT project, has launched an online learning platform for professionals working with households affected by energy poverty.
The ASSERT platform has been developed primarily for organisations representing people with disabilities, social workers, energy advisers, healthcare professionals and other specialists who need additional knowledge and practical skills to tackle energy poverty more effectively.
In addition to professional training, the platform provides people with disabilities with practical advice and guidance on avoiding energy poverty, managing household energy costs and making more efficient use of energy systems.
More information is available on the ASSERT website at assert.aisforacademy.eu. Registration is free and open to organisations and professionals interested in strengthening the capacity of people with disabilities to respond more effectively to energy poverty.
ASSERT is a relatively new European project funded through the LIFE Programme. Over the past year and a half, it has been working to ensure that people with disabilities are not left behind in Europe’s transition to clean energy. The project currently operates in five European Union member states—Cyprus, France, Greece, Italy and Spain—and brings together experts from a wide range of fields, including disability rights and energy efficiency.
Disability digest
Sephora ‘Quiet Hours’ Make Shopping More Accessible
Global beauty retailer Sephora has introduced a ‘Quiet Hours’ programme across its stores worldwide, aiming to create a more comfortable and accessible shopping experience for neurodivergent people and anyone who prefers a calmer retail environment
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The initiative is the first global programme of its kind in the beauty retail sector. During designated Quiet Hours, stores will lower the volume of in-store music, adjust digital displays to reduce visual stimulation and, where possible, minimise the presence of strong fragrances. At selected locations, customers will also have access to additional options, such as mobile checkout, making the shopping experience simpler and less stressful.
The programme was developed in partnership with Open Inclusion and Purposeful Futures, with direct input from neurodivergent customers and employees whose experiences helped shape the initiative.
Before its global rollout, Sephora tested the programme in 32 stores across eight markets. The pilot project found that the majority of neurodivergent customers believed Quiet Hours significantly improved their shopping experience. In addition, 90% of all surveyed customers said the initiative made stores more inclusive and welcoming for everyone.
Experts involved in developing the programme note that people with autism, ADHD and other sensory issues often find shopping centres highly challenging environments because of loud music, bright lighting, strong fragrances and large crowds. Even relatively small adjustments, they say, can substantially reduce sensory overload and make shopping a more comfortable and independent experience.
The initiative has also received positive feedback from employees, who report that the calmer environment enables better communication with customers and reduces stress throughout the working day.
By introducing Quiet Hours, Sephora joins a growing number of major retailers offering sensory-friendly shopping periods. Similar initiatives have been adopted in recent years by supermarkets, department stores and cinemas, reflecting a broader understanding that accessibility is not only about removing physical barriers but also about creating environments where people with sensory sensitivities can feel safe, comfortable and included.
Sephora says Quiet Hours represent just one step towards creating a more inclusive shopping experience and has pledged to continue working with the neurodivergent community to develop solutions that meet the needs of an even wider range of customers.
Disability digest
Manifesto on the Rights of Young People With Disabilities
Without young people with disabilities in newsrooms, government ministries and national parliaments, the slogan “Nothing About Us Without Us” remains just that—a slogan, a decorative phrase displayed on banners at disability rights marches.
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Consider for yourself to what extent young people with disabilities in the European Union truly enjoy their rights, and whether those rights are fully realised or remain largely declarative—a polished façade of the welfare state with deep cracks beneath the surface.
One answer to these questions can be found in a survey conducted last year by the Youth Committee of the European Disability Forum (EDF). The survey gathered responses from 183 young people with disabilities across all EU member states. Its findings were published in the EDF manifesto on the everyday lives of young people with disabilities, entitled The Right to Shape Our Future.
The survey results should serve as a wake-up call for decision-makers across the European Union. Respondents expressed dissatisfaction with every major aspect of social life. Overall, young people with disabilities said they do not enjoy the right to live in a fair and accessible society. They also reported that their opportunities to shape their own futures and participate in decisions affecting their lives are significantly restricted.
When it comes to influencing society, respondents said that the media either ignore their lives and rights altogether or portray them through stereotypes. Even when useful information is available, it is often presented in formats that remain inaccessible to people with disabilities.
Without young people with disabilities working in media organisations, government ministries and national parliaments, the slogan “Nothing About Us Without Us” risks remaining exactly that—a slogan, a symbolic message carried on banners rather than reflected in public policy and everyday decision-making.
Young respondents were equally critical when asked about accessibility, which the manifesto describes as little more than “a decent proposal” rather than a lived reality.
“People with disabilities face a ‘disability tax’—they pay more for housing, transport and healthcare while navigating a world that was not designed with them in mind. From inaccessible bus stops to cafés that cannot be entered, the built environment continues to undermine independence. True equality requires infrastructure that anticipates diversity rather than treating it as an afterthought,” the manifesto states.
For many young people with disabilities, the right to shape their own future is further limited by segregated education systems that prevent them from reaching their full potential. This, the manifesto argues, contributes to a “poverty trap.”
By the time they complete their education, many are not adequately prepared to compete in the labour market, while the jobs they do obtain often provide only enough income to meet their basic needs.
At the same time, earning an income can result in the loss of essential social support, effectively penalising ambition and trapping many young people with disabilities in poverty, the EDF manifesto concludes.
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