Adriana shared her experience on social media, emphasizing that she was not writing out of anger, but out of a need to inform and educate
Adriana Katić planned to travel by bus from Rijeka to Zagreb on Saturday. She duly purchased a ticket, but at the bus station she was met with an unpleasant situation – the driver did not allow her to board the bus because she was accompanied by a guide dog.
– I was not allowed to board with my guide dog, with the explanation that they do not transport animals. I explained to the driver that there is a law under which I absolutely have the right to use all public transport with a working dog. I also showed him Fanto’s identification card, but the gentleman said that it was out of the question and that he did not want to have problems because of me – Adriana Katić recounted.
The incident occurred on the Rijeka–Zagreb bus route, booked through the FlixBus platform, while the transport was operated by the company Slavonija Bus d.o.o. According to Katić, the driver, unfamiliar with the legal regulations, contacted a superior by phone, who instructed him to deny boarding because ‘they do not transport animals’, despite the passenger having presented a valid guide dog ID and explained the legal framework.
She was allowed onto the bus only after the police arrived, whom she was forced to call in order to exercise her legally guaranteed right. The police then confirmed what the law clearly stipulates – a guide dog is not a pet, and a person with a disability has the right to free access to all forms of public transport.
– This was the first time since I got my guide dog, Fanto, that I had to call the police – Katić emphasized.
She shared her experience on social media, stressing that she was not posting out of anger, but out of a need to inform and educate.
She stated that ignorance of the law must not be a reason for denying fundamental rights, and that it is particularly concerning when supervisors make decisions that are in direct contradiction with existing regulations.
She added that no one should be forced to exercise their legally guaranteed rights with police intervention, and she called on transport providers, employers, and responsible persons to educate their employees, because such situations, as she noted, are not misunderstandings but a serious problem.
The Act on Transport Concessions clearly defines public transport as transport available to all users under the same conditions, and includes transport by train, tram, bus, taxi, ship, airplane, and other means of transport. The same law stipulates that users of assistance dogs have the right of access to and presence in public spaces, the right to use public transport without paying a fare for the assistance dog, and the right to remain in areas designated for passengers.
Following this incident, as she herself pointed out in comments under her post, Adriana Katić is entitled to financial compensation. According to the misdemeanor provisions of the Act, obstructing the use of public transport by an assistance dog user carries a fine ranging from €663 to €2,654, previously €5,000 to 20,000 kuna, for legal entities that violate the law through such conduct.
The case of Adriana Katić has once again highlighted the serious problem of lack of knowledge of the law and insufficient education, as well as the necessity of consistent respect for the rights of persons with disabilities as a legal obligation and a fundamental standard of a civilized society.
Specialised autism training received by an emergency dispatcher played a crucial role in locating a three-year-old boy with autism who wandered away from his home in the U.S. state of Ohio. The case highlights how understanding the characteristics of autism can be vital during searches for missing children
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When the boy’s mother reported her three-year-old son missing, emergency dispatcher Rebecca Elias immediately recognised that the situation required a different approach from the standard protocol.
Thanks to the training she had previously completed, Elias asked several questions that would not normally be included in a routine emergency call. In particular, she wanted to know whether there were any swimming pools, lakes or other bodies of water near the family’s home.
Police officers and rescue teams were immediately directed to a nearby swimming pool, where the boy was found alive and safely rescued.
Rebecca Elias completed a training programme provided by the National Center for Missing & Exploited Children (NCMEC). The programme is designed for emergency dispatchers, law enforcement officers and other first responders to help them better understand the behaviour of people on the autism spectrum during emergency situations.
According to NCMEC guidance, children with autism who wander away often do not respond when called by name, may avoid contact with rescuers, or may be drawn to specific places or objects. The organisation also warns that bodies of water present one of the greatest dangers during such incidents, as drowning is the leading cause of death among children with autism who wander.
For this reason, emergency responder training focuses on recognising behavioural patterns commonly associated with autism and adapting search strategies to the specific needs of individuals on the autism spectrum.
Following the successful rescue, Rebecca Elias said that the training enabled her to ask the right questions immediately and direct the search in a way that ultimately led to a positive outcome.
A faster and simpler compensation process for flight disruptions, guaranteed adjacent seating for parents and children, and hand luggage included in the ticket price are among the new rules approved by the European Parliament
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On Tuesday, Members of the European Parliament adopted the revised air passenger rights rules by 646 votes to 12, with three abstentions, following an agreement reached with the Council through the Conciliation Committee. The legislation updates the passenger rights framework that has been in force since 2004 and aims to ensure appropriate protection for travellers in cases of disruption, such as denied boarding, flight delays and cancellations.
“We have good news for everyone who flies. We worked hard to ensure that passengers do not lose the rights they already have, while at the same time providing stronger protection for families, people with reduced mobility and others who need it most,” said Virginijus Sinkevičius, Vice-Chair of the European Parliament’s Committee on Transport and Tourism and a member of the Greens/EFA group from Lithuania.
Preserving Existing Rights
MEPs successfully safeguarded passengers’ key right to compensation or rerouting when a flight is cancelled. Travellers will also continue to be entitled to compensation for delays exceeding three hours, cancellations occurring within 14 days of departure, and denied boarding.
Compensation levels remain unchanged and continue to depend on flight distance: €250 for journeys of up to 1,500 kilometres, €400 for flights within the EU exceeding 1,500 kilometres and for other flights between 1,500 and 3,500 kilometres, and €600 for longer journeys. Airlines will be allowed to reduce compensation by 50% on the longest routes if they offer rerouting to the final destination following the disruption or if the arrival delay does not exceed four hours.
Airlines will also be exempt from paying compensation when delays or cancellations result from extraordinary circumstances beyond their control. The revised rules include a non-exhaustive list of such circumstances, including natural disasters, war, severe weather, disruptive passenger behaviour, and strikes involving airport service providers, air navigation services or ground handling companies.
Regardless of the cause of the disruption, airlines will remain obliged to assist passengers while they wait. This includes refreshments every two hours, a meal after three hours, and, in the case of longer delays caused by circumstances beyond the airline’s control, accommodation for up to three nights.
Faster and Simpler Compensation Claims
MEPs insisted that the compensation process should become faster and more straightforward. Passengers who choose financial compensation instead of rerouting will receive it automatically. Travellers affected by disruptions will also receive clear instructions on how to submit a compensation claim within four days of completing their journey.
In addition, passengers will not be required to create an online account or download a dedicated mobile application in order to receive this information.
Passengers will have nine months to submit a compensation claim, while airlines will have 30 days either to pay compensation or explain why extraordinary circumstances apply and inform passengers of the complaints procedure.
New Passenger Rights
Passengers travelling on return tickets will be able to use the return leg even if they did not use the outbound flight, without incurring additional charges.
The new rules also establish the right to bring a personal item, such as a small bag or backpack, on board free of charge. To improve price transparency and comparability, airlines, ticket intermediaries and flight comparison websites will be required to display fares that include cabin baggage at the beginning of the booking process. Airlines may still offer lower fares to passengers who choose to travel without cabin baggage.
Passengers will no longer be charged for correcting spelling mistakes in their names or for using a boarding pass they have printed themselves after checking in.
MEPs also secured passengers’ right to receive a digital boarding pass automatically after check-in, without having to submit an additional request or create an online account or use a dedicated application. Furthermore, passengers may not be denied boarding for presenting their own printed copy of a digitally issued boarding pass.
Better Protection for Vulnerable Passengers
The revised rules strengthen protections for passengers with disabilities and passengers with reduced mobility. They will be entitled to compensation, rerouting and assistance if they miss a flight because airport service providers failed to ensure their timely arrival at the boarding gate.
The legislation also ensures that families travelling with children will not be separated during flights. Airlines will be required to seat an accompanying adult next to a child under the age of 14 at no additional cost. The same right will apply to passengers with disabilities, passengers with reduced mobility and pregnant women.
“Today’s vote is a victory for both passengers and European aviation. After more than 13 years of deadlock, we are finally replacing uncertainty with clear rules, stronger rights and greater confidence. Passenger rights take off with travellers—they do not remain grounded,” said rapporteur Andrey Novakov (EPP, Bulgaria).
Source: European Parliament Liaison Office in Croatia
The new programme represents the first step towards the systematic inclusion of blind and partially sighted people, as well as Deaf and hard of hearing people, in the regular film programme of Tuškanac Cinema
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On 2 July, the Croatian Film Association launched a new programme entitled Without Barriers, making selected film titles accessible for the first time to blind and partially sighted people, as well as Deaf and hard of hearing people. The programme is aimed at removing sensory and social barriers and creating conditions in which the cinema experience becomes accessible to a broad and diverse audience.
The first screening within the programme took place on 2 July at 9 p.m. at the Cultural Information Centre (KIC). On that occasion, the modernist classic The Birch Tree (Breza, 1967), directed by Ante Babaja, was screened with audio description for blind and partially sighted audiences and standardised subtitles for Deaf and hard of hearing audiences. Admission to the screening was free.
Based on the novella of the same name by Slavko Kolar, The Birch Tree tells the moving story of Janica, a gentle village girl whose life is tragically destroyed by primitive living conditions and the harshness of human relationships. The film is distinguished by the powerful performances of Fabijan Šovagović and Velimir “Bata” Živojinović, as well as the understated appearance of Slovenian model Manca Košir. At the 1967 Pula Film Festival, it received the Silver Arena, the Golden Arena for Best Actor, awarded to Bata Živojinović, and the award for cinematography, presented to Tomislav Pinter.
By introducing the Without Barriers programme, the Croatian Film Association continues its long-standing efforts to develop audiences and ensure access to film content for different groups of viewers. For the past ten years, the Association has organised a Sensory Screenings programme intended for children with sensory disabilities and their families, making it one of the pioneers of this model of film exhibition in Croatia.
The new programme is a natural continuation of this work and the first step towards the systematic inclusion of blind and partially sighted people, as well as Deaf and hard of hearing people, in the regular film programme of Tuškanac Cinema.
The audio description for the films was produced by the Centre for Audio Description, a business specialising in the production and adaptation of audiovisual content owned by Antonio Pavlović, while the standardised subtitles for Deaf and hard of hearing audiences were prepared by the Zaželi Association.
The Croatian Film Association points out that the Without Barriers programme is part of the project Film Programmes Beyond Tuškanac Cinema: Audiences at the Centre, implemented with the support of the Ministry of Culture and Media of the Republic of Croatia.
– The Without Barriers programme is part of the Croatian Film Association’s project Film Programmes Beyond Tuškanac Cinema: Audiences at the Centre, implemented with the support of the Ministry of Culture and Media of the Republic of Croatia. Through the Tuškanac on Tour programme, we will gradually seek to include films with audio description for blind and partially sighted people and subtitles adapted for Deaf and hard of hearing people in our regular programme. The pace at which these screenings are introduced will depend on the availability of screening slots at the institutions we visit, as well as on the financial resources secured for the implementation of the programme. The next adapted screening is planned for the autumn, when we will present Rajko Grlić’s film Once Upon a Time There Was a Country (Samo jednom se ljubi). From 2027 onwards, our goal is to have at least one film per month in our regular programme adapted for blind and partially sighted people, as well as Deaf and hard of hearing people – the Croatian Film Association said.